Everything DiSC Workplace is an amazingly powerful tool that helps individuals build more effective work environments, one relationship at a time. DiSC learning is a window into your approach to work, communication style and how you deal with challenges. Used by millions of leaders for over 40 years, DiSC is a simple tool that will help you better articulate your work style so you can better understand those you work with.
Our CLO, Curt Hammond is a certified DiSC facilitator and has led hundreds of DiSC sessions over his career. As Curt will remind you many times during your session with DiSC there is no right or wrong, good or bad. Only different and different is good!
Your DiSC session can be customized to your specific learning needs. After answering a short online survey that ranks words or phrases, we will provide each individual with a comprehensive report that shows the behavioural style, tendencies, strengths and growth areas. Based on the specific topic(s) you want to explore, Pearl Street will lead a fun and engaging debrief session that will immediately improve your internal communications and engagement.
Consider this course if your team is
Looking for a fun and impactful team building session
Welcoming a new team member
Ready to start working on specific learning objectives (such as collaboration, delegation or risk management)
Starting a large or new all-consuming project
Worried that internal conflict is no longer healthy and is hurting productivity and morale.
This course explores how customers - and customer service - are changing dramatically and how companies need to adapt to keep pace. We will learn how great customer service and great community relations go hand-in-hand. We look at practical ways to build a great customer service discipline including rethinking how staff can meet today’s demanding customer needs. We will explore and redefine what “customer” and “service” – really mean.
Learning outcomes
Redefining “who is the customer”
Expectations of today’s customer and how to manage them
The difference between “job function” and ”job essence”
How to identify customer groups and how to connect with them
Tips on how to improve and measure customer service
Speaking well is a skill that is increasingly valued by organizations. More than just a fancy PowerPoint, creating and delivering effective presentations can make the difference between polite applause and a thunderous ovation, losing the deal and closing the deal. This course will help develop your presentation skills by building confidence when speaking in person and online. This session offers tools to learn how to create material that is relevant, interesting and of lasting value. Together we will leverage your strengths to develop a strong and effective speaking style and podium presence while focused on how to engage your audience.
Learning outcomes
Practical tips and techniques to help you become an even more effective speaker
Understand and apply tools that allow you to put powerful material together in a hurry
Recognize your individual strengths and build on them to create a powerful speaking presence
Learn ways to overcome your natural fears and use them to your advantage
Understand why public speaking is all about control and energy
Using the right mix of communication tools to connect with customers, partners and community leaders is fundamental to a successful communications plan and organizational success. This course will help participants understand how marketing, public relations and community engagement are different yet equally important approaches to building relationships with community. This fun and thought-provoking session will help participants recognize true community engagement and understand how it can be a powerful tool to meet organizational targets.
Learning Outcomes
The importance of really understanding your community
The difference between community engagement, marketing and communications
Benefits, rewards and risks of community engagement
Key strategies for creating and implementing an effective Community Engagement program
More customers - and clients - are stressed by today’s economic and social pressures. For many, this stress shows itself in aggressive, hostile, threatening and rude behaviour, most notably those in Customer Service. However, this behaviour can also occur in interactions with clients - both internal and external. This course looks at the main causes of customer stress; provides strategies for dealing with exceptionally poor customer behaviour; shows how to use language, listening and questioning skills to maintain control of customer conversations and reduce the stress involved in dealing with difficult people. Ideal for anyone who comes into contact with customers and clients.
Learning Outcomes
Enhance skills to work with demanding and aggressive people
Learn what ‘win-win’ means and how to achieve it.
Explore and practice people management tips and techniques